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Customer Service

Expert Satellite is dedicated to providing the best customer service in the industry. Listed below are contacts you can refer to in order to reach the Expert who can best help you. For your convenience, you can reach Expert Satellite 7 days a week.

Toll Free: 1-800-431-1221

Call Center - Hours of Operation

  • Monday through Friday- 8:30am to 10:00pm EST
  • Saturday- 10:00am to 8:00pm EST
  • Sunday- 11:00am to 6:00pm EST
  • Local calls (MA): (508) 752-7230
  • Fax: (508) 798-2840
 Best DIRECTV Deals

Mailing Address

Expert Satellite
150 Blackstone River Road, Suite 6
Worcester, MA 01607

DIRECTV Preferred Online Retailer: Expert Satellite

Expert Satellite is a DIRECTV Authorized Dealer and one of only a few DIRECTV Preferred Online Retailers. Since 2001, we have signed up over 200,000 new DIRECTV customers and continue to have the most competitive DIRECTV offers nationally. We also received the prestigious Elite Top Ten DIRECTV Dealer Award in 2003, 2004, 2005, 2006 and 2007.

Outstanding Customer Service

At Expert Satellite, customer service is a top priority and our goal is to exceed the expectations of our customers. Our management team has a collective 50 years experience in the industry which sets us apart from other retailers and has helped establish Expert Satellite as a leader in DIRECTV sales and customer service.

Our call center, located at our corporate headquarters in Worcester, MA, is fully staffed with expert sales and customer service agents. Dedicated to providing you with a friendly and hassle-free ordering experience, the Expert team is fully committed to all of our customers before and after the sale and we guarantee you 100% customer satisfaction.

 #1 customer service

DIRECTV Customer Support can help you with:

  • Order cancellations
  • Defective equipment
  • Billing issues and questions
  • Programming issues and questions
  • Post installation issues
  • Troubleshooting equipment
  • Purchasing additional equipment post installation

Once again, feel free to call us toll-free at 1-800-431-1221 with any questions, comments or feedback regarding DIRECTV. If for any reason you are unsatisfied with any part of the DIRECTV ordering process up to activation of your DIRECTV programming service, we'll provide a full refund for your order.

Thank you for visiting Expert Satellite!